PRIVACY & DATA PROTECTION POLICY

Your Trust Matters:

• Your precious memories and personal information are treated with complete confidentiality
• We never share, sell, or use your materials for any purpose other than your commissioned work
• All staff handling your materials sign confidentiality agreements

How We Store Your Memories:

• Original materials kept secure in locked, climate-controlled storage during processing
• Digital files stored on professional-grade, password-protected systems
• You choose your preferred cloud storage option (see our storage guide for details)
• All temporary working files deleted after project completion and 30-day retention period

Your Data Rights:

• You own all rights to your materials and memories - always
• We collect only essential information needed to complete your project
• You can request deletion of any personal data at any time
• We comply with UK GDPR requirements

Security Measures:

• Encrypted file transfers and storage
• Regular security updates and backups
• Limited access - only authorized personnel handle your materials